Studiohut offers a hassle free return/exchange policy and believe that no purchase is complete until our customers are satisfied. We are confident that upon receipt of your merchandise you will find that it's exactly what you were expecting. However, if for any reason you decide not to keep your merchandise, you can return it to us within thirty (30)1
days of the ship-to date for the full purchase price minus any shipping/handling fees and duties/taxes where applicable. Returns will be processed as a refund f payment back to the initial payment method or an exchange depending on the method chosen by the customer.
Returns/Exchanges must be authorized within seven (7) days from the time you receive2
your package by contacting Studiohut via email. You may be asked to fill in a Return Merchandise Authorization (RMA) form after which a RMA number will be issued by Studiohut for any returns/exchanges. Late returns may incur 25% restocking fees. Returns for multiple items may be subject to an additional 10% restocking fee.
Light Bulbs & Special Order Returns
Light bulbs (flash or continuous) and special orders are not refundable.
Backdrop returns MUST be initiated within two (2) days of receiving2 them. No returns can be initiated on backdrops past the two (2) day delivery date2. No refunds/exchanges on backdrops that have been used, altered, washed or dry-cleaned. Once a return is initiated on a backdrop, the return must be post marked within 1 day of initiating the return (no exceptions).
Savage Backdrop Returns
Unless there is a flaw in the workmanship, any backdrop manufactured by Savage that is returned will be charged a 25% re-stocking fee. Return shipping and original shipping fees are NOT refunded. Note: No exchanges/returns on opened paper backdrops.
Non-Studiohut Manufactured Product Returns
For some non-Studiohut manufactured items, a re-stocking fee of upto 30% maybe charged if there is no problem with the product. Please contact us specifically for such items. Return shipping and original shipping fees will NOT be refunded. Note: The re-stocking fee maybe higher if the product has been opened or used.
Damaged/Non-Working Item Returns
Any damages or defective items must be reported within one week of receiving the order. Proof of damage maybe requested if applicable prior to issuing any RMA.
Free shipping Returns
Items that were sold with $0.00 or "Free Shipping" will be refunded the cost of the sale less the cost of the actual shipping costs to the customer.
All returns must meet the following requirements:
Include a Return Authorization Number pre-issued by a Studiohut Customer Service Representative;
Be in the original packaging complete with all collateral materials such as cases, cables, manuals, and any other materials that originally shipped with the package (if any parts are missing in the return you will not be given a refund until all are returned. We will charge a shipping cost if a customer asks for a returned item to be re-sent);;
Be in brand-new condition, showing no signs of wear (A fee will be charged for any parts that have been damaged. If the item looks like it has been used more than for test purpose's, the return may be refused or a re-stocking fee of 30% be assessed.);
Returned back to Studiohut within thirty (30)1 days of the original Studiohut ship date;
Packages returned back to Studiohut must be sent prepaid and via insured mail. Studiohut will not be held responsible for any return items getting lost in transit. Ensure that you retain any proof of shipment. COD deliveries will not be accepted. We reserve the right to deny any exchange/refund if merchandise is sent back in an unfavorable condition.
No returns/refunds/exchanges if the following has been done (1) modification, alteration, repair or service of this product by any persons or company other than us; (2) physical abuse to, overload of, or misuse of, the product or operation thereof in a manner inconsistent with the use indicated in the instructions; (3) any use of the product other than that for which it was intended;
Return items not meeting the above requirements may be refused or a restocking fee of up to 25% may be assessed.
All requests will be processed after our returns department inspects and verifies the condition of the item. Returns take approximately 7 to 10 business days to process upon receipt of the item. For faster processing, please ensure that products are returned complete with all original materials. Shipping, Handling Charges, Duties or Taxes are not refunded. If you have any questions, contact one of our customer service representatives.
Damaged or Defective Items
At Studiohut we are confident that you will be satisfied with your purchase. However, in the event that you receive a damaged or defective item please contact us within 48 hours of delivery2. Damaged or defective items will only be exchanged for identical items.
Studiohut reserves the right to refuse any exchange, credit or refund of we feel that our refund policy is being abused or taken advantage of.
If an order is refused or returned to us due to inaccurate or incorrect address information provided by the customer, or because it was declined or undeliverable, Studiohut reserves the right to the following:
Retain the original shipping and handling fee associated with the shipment;
Charge the original payment method for costs incurred related to the return of the merchandise;
- Charge an additional restocking fee upto 30% of the original order;
- Charge additional shipping if the customer wishes to have the order re-shipped to them;
We suggest you do not refuse shipments and contact us first in case you need to return the order.
Most of our items are covered by a 6 month warranty from the time of purchase. Bulbs and backdrops are an exception.
In the event that your equipment requires any repairs or service please contact Studiohut first to ensure your product is covered by a warranty and to obtain a Return Merchandise Authorization form. No returns will be accepted without prior permission from Studiohut. Any items returned for warranty claims must be returned with postage paid as well as payment of $10 to cover shipping and handling in the continental US. Fees for shipping to other locations will be determined based on specific location.
Any warranty repairs, adjustments or replacements will only be offered provided the equipment has not been, misused, tampered with, modified or damaged as a result of accident, water, grit, impact, physically broken parts or or lack of proper care as indicated in the manual of operations.
1 Backdrop returns are an exception. Backdrop returns must be postmarked with a date not more than 5 days past customer receipt2 date.
2 Delivery date will be determined by the shipping carrier's website information and will be based on the date the site claims the item was delivered.