Order Status

Shipping

Account Information

Returns/Exchanges

ORDER STATUS
StudioHut will send out an email once an order has been shipped. You may also find out if your order has shipped by clicking on the "My Account" linkand checking the order status from there.
You may track your orders by going to your account.
If you received an item that has been damaged, please contact us within 5 days of receiving your item(s). We will further instruct you on how those item(s) will be exchanged/replaced. Items damaged and not reported within 3 days of receiving shipment will not be exchanged or replaced.
First try to track your order. If your order status indicates your package has been delivered, please contact us immediately.

SHIPPING
There is a 1-2 day processing time on all orders received. You will receive an email notice once your order has been shipped. Keep in mind that no shipments are made over the weekend or on Public Holidays.
Shipping costs depend on the options you choose, the size and weight of the item, and where the order is going. To estimate shipping costs, place an item in your cart and then click the Proceed to checkout button. On the order confirmation page, you can play with different shipping options and preferences to see how the prices and delivery estimates change. Please refer to our shipping policy for more information.
Although we will make every to deliver your order in a timely manner, we can not guarantee any delivery times. Final delivery time will vary depending on destination, shipping method requested, and the size and bulk of the item(s) ordered. In-stock items are generally shipped within 24 to 48 hours. However, no shipping takes place over weekends (Saturday or Sunday) or over US Public Holidays.
StudioHut ships packages via USPS or UPS.
Orders may be delayed for the following reasons:

- Severe weather and acts of god including snow storms, tornados, twisters, severe rain warnings, severe cold or other unforeseen events which prevent the delivery according to the estimated times. We are not responsible for delivery under these type of circumstances.
- “Bill To” and “Ship to” addresses are not the same.
- Order is pending a credit approval and farud verification.
- A product is currently out of stock.
- An order is shipped to a special location such as Alaska, Hawaii, Canada or APO/FPO.
Yes we can ship to both P.O. Box and APO/FPO addresses. Please contact us if you have any trouble placing orders for these. Note that the order will only be shipped via USPS and may take longer to arrive than the typical order.
Yes we ship to most International countries. If you do not see your country listed, please contact us directly.

ACCOUNT INFORMATION
You can create a new account via the "My Account" link. From here you will find a link to "Create a New Account".
You can retrieve/change your password via the "My Account" link. From here you will find a link for ""Password Recovery"".
StudioHut is concerned about the safety and security of all our customers. A number of security measures have been put in place to ensure that our transaction process is extremely safe and that our customers' information is secure..
RETURNS/EXCHANGES
Returns/Exchanges must be initiated within 7 days of receiving your order. If you are not satisfied with your purchase for any reason, you may send the item back (at buyer’s expense) for a refund. Shipping and handling fees will not be refunded to the buyer and the buyer must ensure confirmed return deliver. StudioHut will not be responsible for items lost in the mail.

Each item must be returned back in the original packaging. If you would like to return your purchase for an exchange or a refund, please contact us for a Return Merchandise Authorization (RMA) form. No returns will be accepted without this form.

Please refer to our return policy for further details.
Returns/Exchanges must be initiated within 7 days of receiving your order. Damaged or defective items can only be exchanged for the same item. If you would like to return your purchase for an exchange, please contact us for a Return Merchandise Authorization (RMA) form. No exchanges will be made without this form. Damaged items must be sent back to StudioHut before an exchange will be made. The buyer will be responsible for shipping the item back to StudioHut and for ensuring its confirmed arrival.

Please refer to our return policy for further details.